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My Account

Purpose: Self-service profile and security management for end users.

Update Profile​

  • Steps:
    1. Navigate to My Account → Profile.
    2. Update display name, or other optional fields.
    3. Save changes. Some fields may be subject to admin validation in managed environments.

Add / Confirm Email Address​

  • Steps:
    1. Go to Emails → Add Email.
    2. Enter the address and click Save. The system sends a verification link.
    3. Click verification link in email to confirm. Resend option available.

Security & Policy Recommendations​

  • Require at least one MFA method for users with elevated privileges.
  • Encourage/require storing recovery codes securely (password manager).
  • Recommend a secondary MFA method to avoid lockout.

Impersonation Requests​

The Account Page includes an Impersonation Requests section for managing account impersonation requests.

From this section, users can review and manage impersonation requests associated with their account.

Troubleshooting Checks​

  • Can’t register passkey:
    • Verify browser and OS version support WebAuthn.
    • Confirm enterprise policy or browser settings do not block platform authenticators.
  • Recovery codes lost:
    • Use a support flow to verify identity and re-enroll MFA; admins may need to reset MFA via Users.

Admin Controls (what admins should be able to manage)​

  • Whether users may register multiple MFA methods and whether they can self-serve recovery operations.
  • Session lifetimes and forced reauth requirements for sensitive operations.

Short FAQ​

  • Q: How do I recover if I lose my MFA device?
    • A: Use the recovery codes stored during enrollment. If not available, contact your administrator for a verified recovery process.